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FAQ – Bom'Fleury1. Comment puis-je commander une création Bom’Fleury ?2. Quels sont les délais de fabrication pour les créations personnalisées ?3. Quels sont les délais de livraison ?4. Livrez-vous à l’international ?5. Comment suivre ma commande ?6. Puis-je modifier ou annuler ma commande ?7. Quels sont les modes de paiement acceptés ?8. Puis-je retourner un article ?9. Que faire si ma commande arrive endommagée ?10. Comment contacter Bom’Fleury ?

FAQ – Bom'Fleury

Welcome to the Bom’Fleury Help Center.

Here you’ll find answers to the most frequently asked questions about our creations, orders, and customer service.

1. How can I order a Bom’Fleury creation ?

You can place an order directly on our website. Select the desired product, add it to your cart, and complete your purchase through our secure payment system.

For custom creations, a confirmation email with details will be sent after your request.

2. What are the production times for personalized creations ?

Production times vary depending on the request. Once your request is submitted, a personalized email will be sent with the exact production timeframe.

No custom creation begins without email confirmation.

3. What are the delivery times ?

Delivery times depend on your country and the carrier selected at checkout. An estimate is provided during your order.

Once shipped, you will receive an email with your tracking number.

4. Do you ship internationally ?

Yes, Bom’Fleury ships to multiple countries. Shipping costs and delivery times vary depending on the destination.

5. How can I track my order ?

Once your order is shipped, an email with a tracking number will be sent. You can track your package directly on the carrier’s website.

6. Can I modify or cancel my order ?

If your order has not yet entered production or been shipped, it may sometimes be possible to modify or cancel it.

Please contact us as soon as possible via our contact form or by email.

7. What payment methods are accepted ?

We accept credit card payments, as well as other secure options depending on your country. The exact options are displayed at checkout.

8. Can I return an item ?

• For standard creations : You have a withdrawal period (according to the legislation applicable in your country). The product must be returned unused, in new condition, and in its original packaging.

• For custom creations : Returns are not accepted, as each piece is made to order.

All return instructions are detailed in our “Shipping & Returns” section on the website.

9. What should I do if my order arrives damaged ?

Please contact us within 48 hours of receipt, including photos of the package and the item. An appropriate solution will be offered (replacement, repair, or other, depending on the situation).

10. How can I contact Bom’Fleury ?

You can reach us :

• Via the website contact form

• By email (provided in the site’s legal notice)

We typically respond within 24 to 48 hours.